Frequently asked questions Faq

  1. Double Helix magazine
    1. What age is Double Helix suitable for?
    2. How often does Double Helix come out?
    3. What is the ISSN for Double Helix?
  2. New subscribers
    1. Can I buy a sample copy to see if it's suitable?
    2. Can I give a subscription as a gift?
    3. Can two or more children share a subscription?
    4. I prefer not to pay by credit card. How can I purchase a subscription?
    5. My school/institution needs an invoice to process the payment. How do I obtain an invoice?
  3. My subscription
    1. When will I receive the first issue?
    2. My magazine has not arrived. What do I do?
    3. How can I find out details of my subscription?
    4. How do I find out my subscriber number?
    5. How do I change the address my magazine goes to?
  4. Renewing a subscription
    1. How do I renew my subscription?
    2. Can I change my address when I renew online?
    3. Why doesn't the online system recognise my subscriber name and number?
    4. I purchased my first subscription through a subscription agency. Do I need to use the agency again to renew my subscription?
  5. Email newsletters
    1. What is Double Helix Extra?
    2. Why can’t I sign up to Science by Email?

  1. Double Helix magazine

    1. What age is Double Helix suitable for?

      Double Helix is designed for children aged 8 to 14 years. Younger and older children also enjoy Double Helix. Many adults enjoy it too, either from interest in science news or as a resource for teaching and parenting.

    2. How often does Double Helix come out?

      Double Helix is published eight times a year (approximately every six weeks). Issue dates are: 15 January, 1 March, 15 April, 1 June, 15 July, 1 September, 15 October, 1 December.

    3. What is the ISSN for Double Helix?

      The ISSN is 2204-9010.

  2. New subscribers

    1. Can I buy a sample copy to see if it’s suitable?

      Yes. Single copies are available at CSIRO Publishing. Alternatively, email publishing.sales@csiro.au or call 1300 788 000.

    2. Can I give a subscription as a gift?

      Yes. When you purchase the subscription, simply provide the recipient's name and address when prompted. The subscription will be in the recipient's name and go to their address.

    3. Can two or more children share a subscription?

      Yes. Just provide their first names as, for example, "Mia and Felix".

    4. I prefer not to pay by credit card. How can I purchase a subscription?

      You can download and print the subscription form (PDF) and send the completed form with payment to CSIRO Double Helix, Reply Paid GPO Box 1700, Canberra ACT 2601.

    5. My school/institution needs an invoice to process the payment. How do I obtain an invoice?

      To obtain an invoice, email doublehelix@csiro.au or call 1300 719 623 with your subscription order details. CSIRO Publishing's ABN is 4168 7119 230. Double Helix subscriptions are GST exempt.

  3. My subscription

    1. When will I receive the first issue?

      Your subscription will begin with the next issue. (See issue dates above). If you wish to purchase the current issue or a back issue, please visit CSIRO Publishing.

    2. My magazine has not arrived. What do I do?

      Please email doublehelix@csiro.au or call 1300 719 623 and we will investigate the problem.

    3. How can I find out details of my subscription?

      Please email your enquiry to doublehelix@csiro.au or phone 1300 719 623.

    4. How do I find out my subscriber number?

      Your subscriber number appears on the paper flysheet that comes with your magazine. If you do not have that, please email doublehelix@csiro.au or call 1300 719 623.

    5. How do I change the address my magazine goes to?

      Provide your recipient's name and subscriber number along with the previous address and the new address in an email to doublehelix@csiro.au or phone 1300 719 623.

  4. Renewing a subscription

    1. How do I renew my subscription?

      You will need the recipient's name and subscriber number to renew online. Or you can download and print the subscription form (PDF) and send the completed form with payment to CSIRO Double Helix, Reply Paid GPO Box 1700, Canberra ACT 2601.

    2. Can I change my address when I renew online?

      No, for privacy reasons you must email doublehelix@csiro.au or phone 1300 719 623. You will need to provide your recipient's name and subscriber number along with the previous address and the new address.

    3. Why doesn't the online system recognise my subscriber name and number?

      Please email doublehelix@csiro.au or call 1300 719 623 and we will investigate the problem.

    4. I purchased my first subscription through a subscription agency. Do I need to use the agency again to renew my subscription?

      No. You can renew your subscription directly with us online or with your renewal notice.

  5. Email newsletters

    1. What is Double Helix Extra?

      Double Helix Extra is Double Helix magazine’s free fortnightly email with a quiz, brainteaser, news and a hands-on activity. It includes content first published on our website.

    2. Why can’t I sign up to Science by Email?

      We’re merging our science and maths newsletters, and adding a splash of technology and engineering news. This new email is called Double Helix Extra! You can now sign up to receive this FREE fortnightly email packed with a quiz, brainteaser, news and a classic hands-on activity to try at home or in the classroom. Or, if you want to get the latest from Double Helix even sooner, check out What’s new as we’ll be posting our content there first.