Frequently asked questions Faq

  1. Double Helix magazine

    1. What age is Double Helix suitable for?

      Double Helix is designed for children aged 8 to 13 years. Younger and older children also enjoy Double Helix. Many adults enjoy it too, either from interest in science news or as a resource for teaching and parenting.

    2. How often does Double Helix come out?

      Double Helix is published eight times a year (approximately every six weeks). Issue dates are: 15 January, 1 March, 15 April, 1 June, 15 July, 1 September, 15 October, 1 December.

    3. What is the ISSN for Double Helix?

      The ISSN is 2204-9010.

  2. New subscribers

    1. Can I buy a sample copy to see if it’s suitable?

      Yes. Single copies are available at CSIRO Publishing. Alternatively, email publishing.sales@csiro.au or call 1300 788 000.

    2. Can I give a subscription as a gift?

      Yes. When you purchase the subscription, simply provide the recipient's name and address when prompted. The subscription will be in the recipient's name and go to their address.

    3. Can two or more children share a subscription?

      Yes. Just provide their first names as, for example, "Mia and Felix".

    4. I prefer not to pay by credit card. How can I purchase a subscription?

      You can download and print the subscription form (PDF) and send the completed form with payment to CSIRO Double Helix, Reply Paid GPO Box 1700, Canberra ACT 2601.

    5. My school/institution needs an invoice to process the payment. How do I obtain an invoice?

      To obtain an invoice, email doublehelix@csiro.au or call 1300 719 623 with your subscription order details. CSIRO Publishing's ABN is 4168 7119 230. Double Helix subscriptions are GST exempt.

  3. My subscription

    1. When will I receive the first issue?

      Your subscription will begin with the next issue. (See issue dates above). If you wish to purchase the current issue or a back issue, please visit CSIRO Publishing.

    2. My magazine has not arrived. What do I do?

      Please email doublehelix@csiro.au or call 1300 719 623 and we will investigate the problem.

    3. How can I find out details of my subscription?

      Please email your enquiry to doublehelix@csiro.au or phone 1300 719 623.

    4. How do I find out my subscriber number?

      Your subscriber number appears on the paper flysheet that comes with your magazine. If you do not have that, please email doublehelix@csiro.au or call 1300 719 623.

    5. How do I change the address my magazine goes to?

      Provide your recipient's name and subscriber number along with the previous address and the new address in an email to doublehelix@csiro.au or phone 1300 719 623.

  4. Renewing a subscription

    1. How do I renew my subscription?

      You will need the recipient's name and subscriber number to renew online. Or you can download and print the subscription form (PDF) and send the completed form with payment to CSIRO Double Helix, Reply Paid GPO Box 1700, Canberra ACT 2601.

    2. Can I change my address when I renew online?

      No, for privacy reasons you must email doublehelix@csiro.au or phone 1300 719 623. You will need to provide your recipient's name and subscriber number along with the previous address and the new address.

    3. Why doesn't the online system recognise my subscriber name and number?

      Please email doublehelix@csiro.au or call 1300 719 623 and we will investigate the problem.

    4. I purchased my first subscription through a subscription agency. Do I need to use the agency again to renew my subscription?

      No. You can renew your subscription directly with us online or with your renewal notice.

Please provide your subscriber's details so we can confirm your subscription. You can also renew a subscription on someone else's behalf.