Terms and conditions

Subscriptions

Customer service enquires

Pricing

All subscription prices are in Australian dollars and are GST exempt. Payment must be received in Australian currency. CSIRO Double Helix reserves the right to amend our subscription prices from time to time.

Shipping and delivery

Your subscription will start with the next issue, which may take up to eight weeks for delivery. Shipping is by surface mail throughout Australia and airmail overseas. If you do not receive your copy as expected, or have any questions regarding your order, please contact us:

Privacy

When you place an order with us we will record your name, relevant addresses, contact and payment details as required to confirm, bill and deliver your order. We will use your personal details to administer your subscription. This may include queries relating to your order, subscription renewal reminder notices, and Double Helix surveys. See our full privacy collection notice.

Refunds / cancellations

We will extend your subscription pro-rata if we are at fault in failing to deliver you an issue of the print magazine. Subscription payments will not be refunded once a payment has been made. If you believe an error in payment has occurred, please contact Customer Service:

Activities

You should follow the activities, instructions and warnings on this website or in Double Helix magazine carefully to make sure you don't injure yourself. Make sure that an adult supervises any activity where the instructions say so, and that you use all ingredients and tools in accordance with the instructions. Some activities might involve dangerous substances. Do not allow those dangerous substances to touch you, particularly your eyes and mouth. Adults, please exercise judgment to ensure activities are age appropriate and adequately supervised. CSIRO has taken all due care in developing the activities described on this website or in this publication, but will not accept any liability for outcomes arising from your participation in these activities.

Comments and moderation

This website includes a blog for CSIRO’s Double Helix magazine. CSIRO requires parental permission before accepting any personal information from children.

We encourage you to leave a comment on our site. This could include your ideas, feelings or impressions about an article, or a sharing of your experiences. It might also include a link to another website. We will publish the best comments for other readers to see!

We do, however, expect your best behaviour. Any comments that contain the following material, or link to such material, will be rejected automatically and not be published:

threatening, violent, insulting or aggressive language
images or language that is explicitly or suggestively sexual
material that is illegal, or encourages others to conduct illegal or dangerous activity
material that is found to have been copied without crediting the author.

In addition to these standards, the moderators will reject any comments that they consider to be intentionally upsetting, offensive or trolling. The moderators may also refuse to publish any material for any other reason.

Please keep in mind that repeatedly posting inappropriate comments will result in all and any future responses from your computer’s IP address to be permanently blocked, regardless of their contents.